Urgent help

If life is in danger right now, call 999

Ventcare is not an emergency service and does not provide 24/7 medical or police response. If life is in immediate danger, call 999 now, or go to the nearest hospital emergency department.

Call 999 emergency Call Kenya Red Cross 1199 (free)Ask Ventcare to call me back

Kenyan crisis and emergency pathways

All free or low-cost. Helplines are answered by trained counsellors.

Emergency (police, ambulance & fire)
Immediate danger to life, overdose, injury or violence
99924/7
Kenya Red Cross
Free, confidential crisis and psychosocial support
119924/7
Childline Kenya
Free support for children and anyone worried about a child
11624/7
Befrienders Kenya
Confidential emotional support and suicide prevention
0722 178 177Daily
Ventcare care team
Non-emergency: help booking urgent therapy or a rehab admission
0713 668 405Mon–Sat, 8am–8pm EAT

Quick safety check

Six questions, about a minute. This is not a diagnosis — it helps us point you to the right pathway and tells our care team how urgently to respond.

1. How much distress are you feeling right now?

2. In the last two weeks, have you had thoughts of ending your life?

3. Do you have a plan or the means to harm yourself?

Means includes medication, a weapon or anything you have set aside.

4. Have you harmed yourself, or used substances to cope, in the last 48 hours?

5. Are you safe from other people right now?

Abuse, violence or threats from anyone around you.

6. Is there someone with you or nearby who you trust?

Answer all six questions to see your recommended pathway.

Escalate to the Ventcare team

This raises a crisis alert with a duty clinician on our care team. It is monitored during working hours (Mon–Sat, 8am–8pm EAT) — it is not a 24/7 emergency line. For anything happening right now, call 999 or Kenya Red Cross on 1199.

Safety planning

A safety plan is the single most useful thing you can write before a crisis returns. Yours stays private.

Build a safety plan

Sign in to write a private safety plan and store the people we may contact on your behalf in an emergency. Only you can see it — plus the Ventcare duty clinician handling a live crisis alert you raise.